Refund Policy

Thanks for shopping at pixiestoremy.
If you are not entirely satisfied with your purchase, we're here to help.

// Product Maintenance //

  • Do not wash using concentrated detergent or hot water. Cold wash is recommended.
  • For cotton material t-shirt may slightly shrink after washing.
  • Do not use tumble dryer as this may ruined/ spoiled the printing of the design, kindly let the tees to hang dry naturally.
  • Do not iron , if it is a must, iron inside-out on the lowest temperature, please avoid iron directly on the design printing.

// Delivery //

You will receive it within: 
3-6 working days (west malaysia)
8-12working days (east malaysia)
after order and payment is made. Order processing time is included in the delivery period. (Longer delivery period will occur during hectic seasons, customers will be notified as well)


// Disclaimer //

  • size accuracy may vary (+/- 1-3cm) 
  • minor color difference > screen display resolution variation, different lighting environment etc, which is not expected to be seen as a quality issue.
  • minor flaws which are unobvious under normal lighting and 'defects' that do not affect the general outlook of the product (small black dots/ small stain/loose thread below 1cm) will not be considered as defects, and hence, are not eligible for exchange/refund. 

// Return & Refund Policy //

  • All returns must be sent back within 7 working days (orders within West Malaysia) AND 12 days (East Malaysia) upon receiving your order & it has to be informed to our customer service. We will not allow any exchange/refund if you fail to return the item/s within the stipulated time.
  • Size exchange are not allow for change in design or color.
  • Size exchange must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered). All items are not to be soaked. If color runs due to this reason, item(s) is strictly not returnable.
  • We reserved the right to reject any return item(s) if it does not meet the requirements.
  • Return parcel for defects, out of stock and mis-shipment will be borne by PIXIE'S ONLINE SDN BHD & tracking number has to be inform to our customer service.
  • Customer is responsible for the item(s) until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.

Contact Us
If you have any questions on how to return your item to us, contact us via whatsapp : +6012-934 6576.